Service, Warranty & Competitive Quote Review
What should I check when comparing two security proposals? Compare the installation scope, equipment warranty, workmanship coverage, support responsibilities and recurring charges. PGC can review a competing written proposal against those same items. Your approved agreement sets the terms for your project.
Lifetime Craftsmanship Warranty with an active PGC plan
PGC warrants its installation workmanship for one (1) year from Substantial Completion. While the site keeps an active PGC plan (AI video, cloud access or alarm monitoring), that coverage continues for as long as the plan stays active. It applies to the original customer at the original location and is not transferable without PGC’s written consent. PGC will correct defects directly caused by its installation workmanship, including the labor to correct them. Not covered: equipment failures (covered by the manufacturer’s warranty), labor to replace failed or RMA’d hardware, misuse, vandalism, weather, changes to power, network or the building, moves, adds and changes, and work by others. PGC’s total liability under this warranty is limited to the labor originally invoiced for the affected work. If the plan lapses, coverage ends on the lapse date or one year from Substantial Completion, whichever is later.
To make a claim, notify PGC in writing at lmarashdeh@powerhouseguardians.com or call (469) 927-6524. The written warranty in your approved proposal or agreement controls.
Warranty terms should be clear—not generic
Security technology projects can include equipment from several manufacturers, licensed software, cloud services, monitoring, cabling, and installation labor. The controlling warranty is the written warranty included in the approved proposal or agreement.
Manufacturer Coverage
Applicable equipment warranties vary by manufacturer, product family, registration requirements, and authorized sales channel.
Workmanship & Service
Any workmanship, repair, replacement, response, or support commitment will be stated in the approved proposal, including its duration and exclusions.
Recurring Services
Cloud licenses, monitoring, cellular service, storage, software subscriptions, and renewal terms are identified separately where applicable.
How competitive quote review works
A low total alone does not show whether two security proposals are comparable. We review the details that affect system performance, lifecycle cost, and accountability.
We compare
- Device quantities, model numbers, and new-equipment status
- Installation, cabling, programming, testing, and training
- Licenses, storage, monitoring, cellular service, and renewals
- Warranty, technical support, exclusions, taxes, freight, and permits
What a review does not promise
- An automatic match of a non-comparable or incomplete proposal
- A discount on used, open-box, unsupported, or gray-market equipment
- Matching omitted scope, unverified assumptions, or expired pricing
- A pricing adjustment unless it is approved in writing
A practical four-step review
Send the written proposal and project requirements.
We reconcile quantities, scope, products, services, and exclusions.
We identify meaningful differences and open questions.
Any revised commercial offer is documented for approval.
Review your project on a clear, like-for-like basis
Share your site needs, existing systems, and written scope. Powerhouse Guardians can help define a practical commercial security technology plan for your DFW property.